|
|
|
|
IT Service Management
Almost
all business transactions in an enterprise depend to the
highest degree on the quality, efficiency and reliability
of the IT services supporting this enterprise.
IT must
be safe, rapidly available, practically faultless and
efficient in order to reach the strategic and operative
corporate goals. In view of the growing cost pressure on all
enterprises in the European and global markets which are
increasingly growing together, IT together with utmost
efficiency, still must be cost effective regarding the
initial investment and in its operation. Additional costs
arising from organization structures and IT processes which
are not matched, expenses for eliminating defects or
violation of Service Level Agreements have a negative effect
on the overall company result.
Efficiency and quality in the context of IT Service
Management are thus important factors in competition.
There are tried and tested methods in IT Service
Management which can assist you in reaching your IT goals.
In the past years, the IT Infrastructure Library (ITIL) has
established itself as a worldwide standard for IT Service
Management.
Since
several years, our advisors, certified as
ITIL Service
Managers, work intensively on ITIL projects and are
specialized in corresponding advisory services. With our competent team we shall be glad to assist you in adjusting your IT tailor-made to your corporate goals.
IT Project Management
According
to a survey made by the Standish Group, almost 30 percent of
all IT projects fail.
Failure
is predetermined where simply a readymade specification is
installed and after the agreed time it is expected to have
the desired product ready to use.
Whether
projects in the operational field or IT Service Management
projects:
Each task
and each individual customer situation requires the
corresponding project management methods. Corresponding to
the different requirements, we use different methods or
combined elements of these methods in order to obtain the
optimal results for you.
|
